Terms of Use

LexMoat — AI-Powered GDPR Compliance Platform

Effective Date: March 11, 2026

1. Acceptance of Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and LexMoat ("we," "our," or "us") based in Spain, governing your access to and use of the website lexmoat.ai and the LexMoat platform, including all associated features, tools, content, and services (collectively, the "Service").

By creating an account, accessing, or using the Service, you represent that you are at least 18 years of age (or the age of majority in your jurisdiction), that you have the legal authority to enter into these Terms, and that you agree to be bound by them in their entirety. If you are using the Service on behalf of an organisation, you represent and warrant that you have authority to bind that organisation.

If you do not agree with any part of these Terms, you must not access or use the Service.

2. The Scope of Service

LexMoat is an AI-powered GDPR compliance platform that provides:

• GDPR Document Pack & Compliance: AI-assisted generation of a comprehensive suite of GDPR compliance documents, either in self-service mode or with expert review (human-in-the-loop), depending on your subscription tier.
• GDPR Compliance Audit: Automated scanning and analysis of public-facing privacy artefacts (external audit) and internal gap analysis with risk prioritisation and remediation plans.
• Continuous-compliance integrations: Connections with development tools (e.g., Jira, Linear, GitHub) to trigger document review when your product or data-processing activities change.

The specific features available to you depend on your subscription plan.

3. Account Registration and Security

To use certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete registration information.
• Keep your login credentials confidential and not share them with any third party.
• Promptly notify us at [email protected] of any unauthorised use of your account.
• Accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.

4. End User Licence Agreement (EULA)

4.1 Licence Grant

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during the term of your subscription.

4.2 Restrictions

You shall not:

• Sublicence, sell, resell, lease, or distribute the Service or any output generated by the Service to third parties, except as expressly permitted.
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or underlying architecture of the Service.
• Remove, alter, or obscure any proprietary notices, trademarks, or branding on the Service.
• Use the Service to develop a competing product or service.
• Access the Service through automated means (bots, scrapers) except via our published API in accordance with our API documentation.

5. Prohibited Conduct

You agree not to use the Service to:

• Upload, transmit, or store any content that is unlawful, defamatory, fraudulent, harassing, or otherwise objectionable.
• Introduce viruses, malware, or any other harmful code.
• Attempt to gain unauthorised access to the Service, other users' accounts, or our infrastructure.
• Interfere with or disrupt the integrity or performance of the Service.
• Use the Service in a manner that violates any applicable law or regulation, including but not limited to data-protection laws.
• Misrepresent your identity or affiliation, or impersonate another person or entity.
• Use output generated by the Service as legal advice without appropriate professional review (see Section 9).
• Engage in any activity that places an unreasonable or disproportionately large load on our infrastructure.

We reserve the right to investigate violations and may suspend or terminate your access, report conduct to law enforcement, and pursue any legal remedies available.

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Service, including but not limited to its software, design, user interface, documentation, algorithms, AI models, trade secrets, trademarks (including the LexMoat name and LM monogram), and all related intellectual property, is and shall remain the exclusive property of LexMoat and its licensors. Nothing in these Terms transfers any ownership rights to you.

6.2 Your Content

Ownership: You retain all rights, title, and interest in the data, documents, and other materials you upload to or provide through the Service ("Client Content"). By providing Client Content, you grant us a limited, non-exclusive licence to process, store, and display it solely to the extent necessary to provide the Service to you.

6.3 Generated Output

Documents and reports generated by the Service using your Client Content ("Generated Output") are owned by you, subject to the following:

• The underlying templates, structures, legal frameworks, and AI models used to produce the Generated Output remain our intellectual property.
• You may use the Generated Output for your internal compliance and business purposes.
• You may not resell, sublicence, or commercially distribute the Generated Output as a standalone product or service.

7. Client Content: Confidentiality and Security

7.1 Confidentiality

We treat all Client Content as confidential. We shall not disclose Client Content to any third party except: (a) to our processors and subprocessors to the extent strictly necessary to provide the Service; (b) where required by law, regulation, or court order; or (c) with your prior written consent.

7.2 Security Measures

We implement industry-standard technical and organisational measures to protect Client Content, including encryption in transit and at rest, access controls, regular security assessments, and incident-response procedures. Details of our security practices are described in our Privacy Policy.

7.3 Data Return and Deletion

Upon termination of your subscription, you may request export of your Client Content within 30 days. After this period, we will delete Client Content in accordance with our retention policy, unless retention is required by applicable law.

8. Artificial Intelligence Component

8.1 Nature of AI-Generated Output

The Service uses artificial intelligence to analyse data you provide and to generate compliance documents and audit reports. AI-generated output is a tool to assist your compliance efforts and must always be reviewed for accuracy and completeness.

8.2 No Training on Client Data

We do not use Client Content to train, fine-tune, or improve our general-purpose AI models without your explicit, separate, informed consent. If we ever wish to use anonymised or aggregated Client Content for model improvement, we will seek your opt-in consent separately. Refusal to provide such consent will not affect your access to or the quality of the Service.

8.3 Human Review

On subscription tiers that include expert review, AI-generated documents are reviewed by qualified professionals before delivery. On self-service tiers, outputs are delivered with a prominent disclaimer indicating that they have not been reviewed by a legal professional and should be independently verified.

9. Disclaimer: Not Legal Advice

THE SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL LEGAL ADVICE. LexMoat provides AI-assisted GDPR compliance tools and, on certain tiers, expert-reviewed document generation. However, the Service does not constitute legal advice, and no solicitor–client or attorney–client relationship is created between you and LexMoat or any of its personnel.

You acknowledge and agree that:

• You are solely responsible for ensuring that your compliance programme meets all applicable legal requirements.
• You should consult a qualified legal professional for advice specific to your situation.
• Expert review provided through the Service is limited to document review for GDPR alignment and does not cover the full scope of legal counsel.
• You assume all risks associated with reliance on the Service's output without independent legal review.

10. Payment and Subscription

10.1 Subscription Plans

Access to the Service is provided on a subscription basis. Available plans, features, and pricing are described on our website. We reserve the right to modify pricing with at least 30 days' prior notice before the start of your next billing cycle.

10.2 Billing and Payment

Subscription fees are billed in advance on a monthly or annual basis, as selected during sign-up. All payments are processed through our third-party payment provider. You agree to provide valid payment information and authorise recurring charges.

10.3 Refunds

Subscription fees are generally non-refundable except as required by applicable law or as expressly provided in your subscription plan. If you cancel your subscription, you will retain access until the end of the current billing period.

10.4 Taxes

All fees are exclusive of applicable taxes (including VAT). You are responsible for all applicable taxes unless you provide a valid tax-exemption certificate.

11. Limitation of Liability

11.1 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

11.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LEXMOAT'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE TOTAL FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

11.3 Exclusion of Consequential Damages

IN NO EVENT SHALL LEXMOAT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12. Indemnification

You agree to indemnify, defend, and hold harmless LexMoat, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your use of the Service in violation of these Terms.
• Your Client Content or any materials you provide through the Service.
• Your violation of any applicable law, regulation, or third-party right.
• Any claim by a third party that your use of the Service or Generated Output caused them harm.

We will promptly notify you of any such claim and cooperate with your defence at your expense. We reserve the right to assume exclusive control of the defence of any matter subject to indemnification.

13. Term and Termination

13.1 Term

These Terms are effective from the date you first access the Service and remain in effect until terminated by either party.

13.2 Termination by You

You may terminate your subscription at any time through your account settings or by emailing [email protected]. Termination takes effect at the end of the current billing period.

13.3 Termination by Us

We may suspend or terminate your access immediately and without notice if: (a) you breach any material provision of these Terms; (b) you fail to pay applicable fees; (c) we are required to do so by law; or (d) we cease to offer the Service.

13.4 Effect of Termination

Upon termination: (a) your licence to use the Service terminates immediately; (b) you must cease all use of the Service; (c) you may request export of your Client Content within 30 days (see Section 7.3); (d) provisions that by their nature should survive termination (including Sections 6, 7, 9, 11, 12, 14, and 15) shall survive.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Spain, without regard to its conflict-of-laws principles. To the extent that the GDPR applies, it shall take precedence over conflicting national provisions.

14.2 Informal Resolution

Before initiating formal proceedings, the parties agree to attempt to resolve any dispute arising from these Terms in good faith through negotiation for a period of at least 30 days, commencing upon written notice of the dispute to the other party.

14.3 Jurisdiction

If informal resolution is unsuccessful, any dispute, controversy, or claim arising out of or relating to these Terms shall be submitted to the exclusive jurisdiction of the courts of Barcelona, Spain, except where mandatory consumer-protection laws of your country of residence require otherwise.

14.4 Consumer Rights

Nothing in these Terms shall limit any rights you may have as a consumer under the mandatory consumer-protection laws of your country of residence, including the right to bring proceedings in local courts.

15. General Provisions

• Entire Agreement: These Terms, together with the Privacy Policy and any applicable Order Form, constitute the entire agreement between you and LexMoat with respect to the Service.
• Amendments: We may modify these Terms at any time. Material changes will be communicated at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.
• Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.
• Waiver: Failure to enforce any provision shall not constitute a waiver of that provision.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets.
• Force Majeure: We shall not be liable for any failure or delay in performing obligations due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, government action, or failures of third-party services.
• Notices: All notices under these Terms shall be in writing and sent to [email protected] (to us) or to the email associated with your account (to you).

16. Privacy Policy

Your use of the Service is also governed by our Privacy Policy. The Privacy Policy explains how we collect, use, protect, and share your personal data. By using the Service, you acknowledge that you have read and understood the Privacy Policy.

17. Contact Information

For questions or concerns about these Terms, please contact:

LexMoat
Email: [email protected]
Website: lexmoat.ai